01 Send us a message
Pick a category so we can route your message to the right person.
02 Frequently asked
I'm in early access — how do I get help, and how do you handle my feedback?
Use the contact form above and pick "Early access — questions about the beta program" as your category. Beta-program questions go to a faster queue. For weekly structured feedback, use the in-app weekly feedback flow instead — it's tuned for that and pre-fills your build and ride hours.
I can't sign in to my account.
First, make sure you're using the same sign-in method (email, Apple, or Google) that you used originally. If you used email and forgot your password, tap "Forgot password" on the login screen. If that doesn't help, email us at support@yantara.app with the email address on your account.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not by us directly. On iOS: Settings → your name → Subscriptions → Yantara → Cancel. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Yantara → Cancel. Cancelling stops auto-renewal at the end of your current billing period.
How do I request a refund?
Refunds are handled by the app store you purchased through. For iOS, visit reportaproblem.apple.com. For Android, see Google Play's refund policy. If you have a circumstance the app store can't handle, write to us and we'll do what we can.
I want to delete my account and all my data.
Open the app and go to Settings → Account → Delete account. This removes your personal data within 30 days. If you can't access the app, see the account deletion page or email us from the address on your account at support@yantara.app with the subject "Delete account".
Crash detection didn't trigger / triggered when it shouldn't have.
Please use this support form and choose "Crash detection issue (priority)" as the category. Include the date and approximate time of the ride, your phone model, and what happened. These reports help us tune the detection thresholds.
I have a feature idea — will you build it?
We can't promise we'll build every idea, but every suggestion is read and tagged. If your idea overlaps with something already on our roadmap, we'll let you know. The fastest way to advocate for an idea is to explain the riding scenario where it would help.
Where's your privacy policy?
You can read our Privacy Policy and Terms of Service. To exercise privacy rights (data access, deletion, opt-out of sale/sharing), email us at support@yantara.app with the subject line "Privacy request".